- Public Office Hours: Mon - Fri (8:00am - 12:00pm)
At LSCSS, we are committed to upholding the highest standards of service quality across all programs and operations. We value open communication and actively encourage feedback from clients, volunteers, staff, partners, and other stakeholders. All feedback is systematically reviewed to identify opportunities for improvement, ensuring accountability and transparency in how it is used to enhance services. Our quality assurance efforts focus on service excellence, continuous improvement, and stakeholder engagement. Feedback can be provided through online forms, in-person, surveys, focus groups, or direct communication via phone or email. Please be encouraged to click the button below and tell us how we are doing!
At LSCSS, we are dedicated to fostering an environment where all team members, volunteers, clients, tenants, and stakeholders feel heard, respected, and valued. We take your experience seriously and are committed to addressing complaints with care and respect. Our goal is to resolve issues promptly and fairly while promoting continuous improvement.
We encourage individuals and/or their families to raise any concerns or complaints about services directly with program staff and try to resolve issues informally through open and respectful dialogue. What you share is taken seriously.
If preferred, formal complaints can be submitted in writing via email, by note or letter, in-person, by phone, or through our online complaint form HERE. Complaints should be addressed to the Executive Director. Notes or letters can be dropped off or mailed to 715 7th Street, Keremeos, BC V0X 1N3.