At LSCSS we are committed to maintaining an environment where everyone—team members, members, volunteers, clients, tenants, volunteers, or stakeholders—feels heard, respected, and valued. LSCSS values feedback and is committed to addressing concerns or complaints seriously and respectfully. We aim to resolve issues promptly and fairly, fostering a culture of continuous improvement.

Definition: A complaint is defined as an expression of dissatisfaction with regard to a service/program, an action or a decision taken by LSCSS, or the way in which LSCSS employees or volunteers carry out their duties.

Individuals can also submit formal complaints in writing with this online form, by email, by note or letter, in person, by phone, or using online complaint forms on the LSCSS website. Complaints should be addressed to the Executive Director. Notes or letters may be dropped off or mailed to 715 7th Street, Keremeos, BC V0X 1N3.